/* ═══════════════════════════════════════════════════════
   FAQ Center — Custom Stylesheet
   Classic, Elegant, Clean Design
   ═══════════════════════════════════════════════════════ */

@import url('https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700&family=Outfit:wght@400;500;600;700&display=swap');

:root {
    --primary: #2c3e6b;
    --primary-light: #3d5a99;
    --primary-dark: #1a2744;
    --accent: #e8913a;
    --accent-light: #f0a85c;
    --success: #28a745;
    --warning: #ffc107;
    --danger: #dc3545;
    --info: #17a2b8;
    --dark: #1e2a3a;
    --light: #f8f9fa;
    --gray-100: #f4f5f7;
    --gray-200: #e9ecef;
    --gray-300: #dee2e6;
    --gray-400: #ced4da;
    --gray-500: #adb5bd;
    --gray-600: #6c757d;
    --gray-700: #495057;
    --gray-800: #343a40;
    --border-radius: 8px;
    --shadow-sm: 0 1px 3px rgba(0,0,0,0.08);
    --shadow-md: 0 4px 12px rgba(0,0,0,0.1);
    --shadow-lg: 0 8px 30px rgba(0,0,0,0.12);
    --transition: all 0.2s ease;
}

* {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
}

body {
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif;
    background: var(--gray-100);
    color: var(--dark);
    line-height: 1.6;
    min-height: 100vh;
    display: flex;
    flex-direction: column;
}

.main-content {
    flex: 1 0 auto;
    padding-bottom: 2rem;
}

h1, h2, h3, h4, h5, h6 {
    font-family: 'Outfit', 'Inter', sans-serif;
    font-weight: 600;
}

/* ─── Navbar ──────────────────────────────────────────── */
.navbar-faq {
    background: var(--primary-dark);
    box-shadow: var(--shadow-md);
    padding: 0.6rem 0;
}

.navbar-faq .navbar-brand {
    font-family: 'Outfit', sans-serif;
    font-weight: 700;
    font-size: 1.35rem;
    color: #fff !important;
    letter-spacing: 0.3px;
}

.navbar-faq .navbar-brand i {
    color: var(--accent);
}

.navbar-faq .nav-link {
    color: rgba(255,255,255,0.85) !important;
    font-weight: 500;
    font-size: 0.9rem;
    padding: 0.5rem 1rem !important;
    border-radius: var(--border-radius);
    transition: var(--transition);
}

.navbar-faq .nav-link:hover,
.navbar-faq .nav-link.active {
    color: #fff !important;
    background: rgba(255,255,255,0.1);
}

.navbar-faq .btn-outline-light {
    border-color: rgba(255,255,255,0.4);
    font-size: 0.85rem;
    font-weight: 500;
}

/* ─── Page Header ─────────────────────────────────────── */
.page-header {
    background: linear-gradient(135deg, var(--primary) 0%, var(--primary-dark) 100%);
    color: #fff;
    padding: 2.5rem 0 2rem;
    margin-bottom: 2rem;
}

.page-header h1 {
    font-size: 1.8rem;
    font-weight: 700;
    margin-bottom: 0.3rem;
}

.page-header p {
    opacity: 0.85;
    font-size: 1rem;
    margin: 0;
}

.breadcrumb-faq {
    background: none;
    padding: 0;
    margin: 0 0 0.8rem;
    font-size: 0.85rem;
}

.breadcrumb-faq a {
    color: rgba(255,255,255,0.7);
    text-decoration: none;
}

.breadcrumb-faq a:hover {
    color: #fff;
}

.breadcrumb-faq .separator {
    color: rgba(255,255,255,0.4);
    margin: 0 0.5rem;
}

.breadcrumb-faq .current {
    color: rgba(255,255,255,0.9);
}

/* ─── Cards ───────────────────────────────────────────── */
.card {
    border: 1px solid var(--gray-200);
    border-radius: var(--border-radius);
    box-shadow: var(--shadow-sm);
    transition: var(--transition);
    background: #fff;
}

.card:hover {
    box-shadow: var(--shadow-md);
}

.card-header {
    background: #fff;
    border-bottom: 1px solid var(--gray-200);
    font-weight: 600;
    padding: 1rem 1.25rem;
}

/* ─── Topic Card ──────────────────────────────────────── */
.topic-card {
    border-left: 4px solid var(--primary);
    transition: var(--transition);
    cursor: pointer;
}

.topic-card:hover {
    border-left-color: var(--accent);
    transform: translateY(-2px);
    box-shadow: var(--shadow-md);
}

.topic-card .card-body {
    padding: 1.25rem;
}

.topic-card .topic-title {
    font-size: 1.1rem;
    font-weight: 600;
    color: var(--primary);
    margin-bottom: 0.4rem;
}

.topic-card .topic-title:hover {
    color: var(--accent);
}

.topic-card .topic-desc {
    color: var(--gray-600);
    font-size: 0.9rem;
    margin-bottom: 0.8rem;
}

.topic-card .topic-meta {
    display: flex;
    align-items: center;
    gap: 1rem;
    font-size: 0.82rem;
    color: var(--gray-500);
}

.topic-card .topic-meta i {
    margin-right: 0.25rem;
}

/* ─── FAQ List Item ───────────────────────────────────── */
.faq-item {
    background: #fff;
    border: 1px solid var(--gray-200);
    border-radius: var(--border-radius);
    padding: 1rem 1.25rem;
    margin-bottom: 0.75rem;
    transition: var(--transition);
}

.faq-item:hover {
    border-color: var(--primary-light);
    box-shadow: var(--shadow-sm);
}

.faq-item.pinned {
    border-left: 3px solid var(--accent);
    background: #fffdf5;
}

.faq-item .faq-question {
    font-weight: 600;
    font-size: 1rem;
    color: var(--dark);
    text-decoration: none;
    display: block;
    margin-bottom: 0.4rem;
}

.faq-item .faq-question:hover {
    color: var(--primary);
}

.faq-item .faq-meta {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.75rem;
    font-size: 0.8rem;
    color: var(--gray-500);
}

.faq-item .faq-meta i {
    margin-right: 0.2rem;
}

/* ─── Status Badges ───────────────────────────────────── */
.badge-status {
    font-size: 0.72rem;
    font-weight: 600;
    padding: 0.3em 0.7em;
    border-radius: 50px;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.badge-status.pending { background: #fff3cd; color: #856404; }
.badge-status.open { background: #cce5ff; color: #004085; }
.badge-status.answered { background: #d4edda; color: #155724; }
.badge-status.closed { background: #e2e3e5; color: #383d41; }
.badge-status.auto_closed { background: #d6d8db; color: #1b1e21; }

/* ─── Tag Badges ──────────────────────────────────────── */
.badge-tag {
    background: var(--gray-100);
    color: var(--gray-700);
    border: 1px solid var(--gray-300);
    font-size: 0.72rem;
    font-weight: 500;
    padding: 0.2em 0.6em;
    border-radius: 50px;
    cursor: pointer;
    transition: var(--transition);
}

.badge-tag:hover {
    background: var(--primary);
    color: #fff;
    border-color: var(--primary);
}

/* ─── Chat / Discussion Thread ────────────────────────── */
.discussion-thread {
    max-height: 600px;
    overflow-y: auto;
    padding: 1rem;
    background: var(--gray-100);
    border-radius: var(--border-radius);
}

.message-bubble {
    max-width: 80%;
    margin-bottom: 1rem;
    animation: fadeInUp 0.3s ease;
}

.message-bubble.user-msg {
    margin-right: auto;
}

.message-bubble.admin-msg {
    margin-left: auto;
}

.message-bubble .bubble-content {
    padding: 0.75rem 1rem;
    border-radius: 12px;
    font-size: 0.92rem;
    line-height: 1.5;
    position: relative;
}

.message-bubble.user-msg .bubble-content {
    background: #fff;
    border: 1px solid var(--gray-200);
    border-bottom-left-radius: 4px;
}

.message-bubble.admin-msg .bubble-content {
    background: var(--primary);
    color: #fff;
    border-bottom-right-radius: 4px;
}

.message-bubble .bubble-meta {
    font-size: 0.75rem;
    color: var(--gray-500);
    margin-top: 0.3rem;
    padding: 0 0.25rem;
}

.message-bubble.admin-msg .bubble-meta {
    text-align: right;
}

.message-bubble .author-name {
    font-weight: 600;
    font-size: 0.8rem;
}

.message-bubble.admin-msg .author-name {
    color: var(--accent-light);
}

.message-bubble .admin-badge {
    display: inline-block;
    background: var(--accent);
    color: #fff;
    font-size: 0.65rem;
    padding: 0.1em 0.5em;
    border-radius: 50px;
    font-weight: 600;
    margin-left: 0.4rem;
    vertical-align: middle;
}

/* Nested replies */
.message-replies {
    margin-left: 2rem;
    padding-left: 1rem;
    border-left: 2px solid var(--gray-300);
}

/* ─── Reply Input ─────────────────────────────────────── */
.reply-box {
    background: #fff;
    border: 1px solid var(--gray-200);
    border-radius: var(--border-radius);
    padding: 1rem;
}

.reply-box textarea {
    border: 1px solid var(--gray-300);
    border-radius: var(--border-radius);
    resize: vertical;
    font-size: 0.9rem;
}

.reply-box textarea:focus {
    border-color: var(--primary-light);
    box-shadow: 0 0 0 0.2rem rgba(44, 62, 107, 0.15);
}

.reply-disabled {
    background: var(--gray-100);
    border: 1px dashed var(--gray-400);
    border-radius: var(--border-radius);
    padding: 1.5rem;
    text-align: center;
    color: var(--gray-600);
}

.reply-disabled i {
    font-size: 1.5rem;
    margin-bottom: 0.5rem;
    display: block;
}

/* ─── Feedback Section ────────────────────────────────── */
.feedback-section {
    background: var(--gray-100);
    border-radius: var(--border-radius);
    padding: 1rem 1.25rem;
    text-align: center;
}

.feedback-section h6 {
    font-size: 0.9rem;
    margin-bottom: 0.75rem;
    color: var(--gray-700);
}

.feedback-btn {
    border: 2px solid var(--gray-300);
    background: #fff;
    border-radius: 50px;
    padding: 0.4rem 1.2rem;
    font-size: 0.85rem;
    font-weight: 500;
    cursor: pointer;
    transition: var(--transition);
    margin: 0 0.25rem;
}

.feedback-btn:hover {
    border-color: var(--primary);
    color: var(--primary);
}

.feedback-btn.active-yes {
    background: var(--success);
    border-color: var(--success);
    color: #fff;
}

.feedback-btn.active-no {
    background: var(--danger);
    border-color: var(--danger);
    color: #fff;
}

.feedback-stats {
    font-size: 0.8rem;
    color: var(--gray-500);
    margin-top: 0.5rem;
}

/* ─── Search ──────────────────────────────────────────── */
.search-box {
    position: relative;
}

.search-box input {
    padding-left: 2.5rem;
    border-radius: 50px;
    border: 2px solid var(--gray-300);
    font-size: 0.9rem;
    transition: var(--transition);
}

.search-box input:focus {
    border-color: var(--primary);
    box-shadow: 0 0 0 0.2rem rgba(44, 62, 107, 0.1);
}

.search-box .search-icon {
    position: absolute;
    left: 1rem;
    top: 50%;
    transform: translateY(-50%);
    color: var(--gray-500);
}

.search-results {
    position: absolute;
    top: 100%;
    left: 0;
    right: 0;
    background: #fff;
    border: 1px solid var(--gray-200);
    border-radius: var(--border-radius);
    box-shadow: var(--shadow-lg);
    z-index: 1000;
    max-height: 400px;
    overflow-y: auto;
    display: none;
}

.search-results.show {
    display: block;
}

.search-result-item {
    padding: 0.75rem 1rem;
    border-bottom: 1px solid var(--gray-100);
    cursor: pointer;
    transition: var(--transition);
}

.search-result-item:hover {
    background: var(--gray-100);
}

.search-result-item:last-child {
    border-bottom: none;
}

.search-result-item .result-question {
    font-weight: 600;
    font-size: 0.9rem;
    color: var(--dark);
}

.search-result-item .result-meta {
    font-size: 0.78rem;
    color: var(--gray-500);
    margin-top: 0.2rem;
}

/* ─── Stats Cards ─────────────────────────────────────── */
.stat-card {
    background: #fff;
    border: 1px solid var(--gray-200);
    border-radius: var(--border-radius);
    padding: 1.25rem;
    text-align: center;
    transition: var(--transition);
}

.stat-card:hover {
    box-shadow: var(--shadow-md);
}

.stat-card .stat-value {
    font-family: 'Outfit', sans-serif;
    font-size: 2rem;
    font-weight: 700;
    color: var(--primary);
    line-height: 1.2;
}

.stat-card .stat-label {
    font-size: 0.8rem;
    color: var(--gray-600);
    text-transform: uppercase;
    letter-spacing: 0.5px;
    margin-top: 0.3rem;
}

.stat-card.accent .stat-value { color: var(--accent); }
.stat-card.success .stat-value { color: var(--success); }
.stat-card.warning .stat-value { color: var(--warning); }
.stat-card.info .stat-value { color: var(--info); }

/* ─── Notification Dropdown ───────────────────────────── */
.notification-dropdown {
    width: 360px;
    max-height: 400px;
    overflow-y: auto;
    padding: 0;
}

.notification-item {
    padding: 0.75rem 1rem;
    border-bottom: 1px solid var(--gray-100);
    font-size: 0.85rem;
    transition: var(--transition);
}

.notification-item.unread {
    background: #f0f4ff;
    border-left: 3px solid var(--primary);
}

.notification-item:hover {
    background: var(--gray-100);
}

.notification-badge {
    position: absolute;
    top: 2px;
    right: 2px;
    width: 18px;
    height: 18px;
    border-radius: 50%;
    background: var(--danger);
    color: #fff;
    font-size: 0.65rem;
    font-weight: 700;
    display: flex;
    align-items: center;
    justify-content: center;
}

/* ─── Pin Badge ───────────────────────────────────────── */
.pin-indicator {
    color: var(--accent);
    font-size: 0.85rem;
}

/* ─── Auto Close Warning ─────────────────────────────── */
.auto-close-warning {
    background: #fff3cd;
    border: 1px solid #ffc107;
    border-radius: var(--border-radius);
    padding: 0.75rem 1rem;
    font-size: 0.85rem;
    color: #856404;
}

/* ─── Empty State ─────────────────────────────────────── */
.empty-state {
    text-align: center;
    padding: 3rem 2rem;
    color: var(--gray-500);
}

.empty-state i {
    font-size: 3rem;
    margin-bottom: 1rem;
    opacity: 0.5;
}

.empty-state h5 {
    color: var(--gray-600);
    margin-bottom: 0.5rem;
}

/* ─── Buttons ─────────────────────────────────────────── */
.btn-primary {
    background: var(--primary);
    border-color: var(--primary);
}

.btn-primary:hover {
    background: var(--primary-dark);
    border-color: var(--primary-dark);
}

.btn-accent {
    background: var(--accent);
    border-color: var(--accent);
    color: #fff;
}

.btn-accent:hover {
    background: var(--accent-light);
    border-color: var(--accent-light);
    color: #fff;
}

/* ─── Forms ───────────────────────────────────────────── */
.form-control:focus,
.form-select:focus {
    border-color: var(--primary-light);
    box-shadow: 0 0 0 0.2rem rgba(44, 62, 107, 0.15);
}

/* ─── Loading Spinner ─────────────────────────────────── */
.loading-spinner {
    display: flex;
    justify-content: center;
    padding: 2rem;
}

/* ─── Animation ───────────────────────────────────────── */
@keyframes fadeInUp {
    from {
        opacity: 0;
        transform: translateY(10px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.fade-in-up {
    animation: fadeInUp 0.3s ease;
}

/* ─── Footer ──────────────────────────────────────────── */
.footer-faq {
    background: var(--primary-dark);
    color: rgba(255,255,255,0.6);
    padding: 1.5rem 0;
    margin-top: auto;
    font-size: 0.85rem;
    flex-shrink: 0;
}

/* ─── Admin Sidebar ───────────────────────────────────── */
.admin-sidebar {
    background: var(--primary-dark);
    min-height: calc(100vh - 60px);
    padding: 1.5rem 0;
}

.admin-sidebar .nav-link {
    color: rgba(255,255,255,0.7);
    padding: 0.6rem 1.5rem;
    font-size: 0.9rem;
    transition: var(--transition);
}

.admin-sidebar .nav-link:hover,
.admin-sidebar .nav-link.active {
    color: #fff;
    background: rgba(255,255,255,0.1);
}

.admin-sidebar .nav-link i {
    width: 24px;
    margin-right: 0.5rem;
}

/* ─── Responsive ──────────────────────────────────────── */
@media (max-width: 768px) {
    .page-header {
        padding: 1.5rem 0 1rem;
    }

    .page-header h1 {
        font-size: 1.4rem;
    }

    .message-bubble {
        max-width: 90%;
    }

    .notification-dropdown {
        width: 300px;
    }

    .stat-card .stat-value {
        font-size: 1.5rem;
    }

    .faq-item .faq-meta {
        gap: 0.5rem;
    }
}

/* ─── Scrollbar ───────────────────────────────────────── */
.discussion-thread::-webkit-scrollbar {
    width: 6px;
}

.discussion-thread::-webkit-scrollbar-track {
    background: var(--gray-200);
    border-radius: 3px;
}

.discussion-thread::-webkit-scrollbar-thumb {
    background: var(--gray-400);
    border-radius: 3px;
}

.discussion-thread::-webkit-scrollbar-thumb:hover {
    background: var(--gray-500);
}

/* ─── Export styles ───────────────────────────────────── */
.export-report {
    font-family: 'Inter', sans-serif;
    font-size: 11pt;
    color: #333;
}

.export-report h1 {
    font-size: 18pt;
    color: var(--primary);
    border-bottom: 2px solid var(--primary);
    padding-bottom: 0.5rem;
}

.export-report h2 {
    font-size: 14pt;
    color: var(--primary-dark);
    margin-top: 1.5rem;
}

.export-report .faq-section {
    margin-bottom: 1.5rem;
    padding: 1rem;
    border: 1px solid #ddd;
    border-radius: 4px;
}

.export-report .message-item {
    padding: 0.5rem 0;
    border-bottom: 1px dotted #ddd;
}
/* ─── Message Bubble Layout with Avatars ──────────────── */
.message-bubble-wrapper {
    display: flex;
    gap: 12px;
    margin-bottom: 1.5rem;
    align-items: flex-start;
}

.message-bubble-wrapper.admin-wrapper {
    flex-direction: row-reverse;
}

.msg-avatar {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    object-fit: cover;
    border: 2px solid #fff;
    box-shadow: var(--shadow-sm);
    flex-shrink: 0;
}

.msg-avatar-placeholder {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    background: var(--gray-300);
    display: flex;
    align-items: center;
    justify-content: center;
    color: #fff;
    font-size: 1.2rem;
    flex-shrink: 0;
}

.message-bubble {
    max-width: 75%;
    margin-bottom: 0 !important;
}

.message-bubble.admin-msg .bubble-content {
    background: var(--primary-dark);
}

/* ─── Attachments ─────────────────────────────────────── */
.msg-attachment-img {
    border-radius: 8px;
    overflow: hidden;
    border: 1px solid var(--gray-200);
    max-width: 200px;
    cursor: pointer;
    transition: var(--transition);
}

.msg-attachment-img:hover {
    transform: scale(1.02);
    box-shadow: var(--shadow-md);
}

.msg-attachment-img img {
    width: 100%;
    height: auto;
    display: block;
}

.msg-attachment-file {
    background: rgba(0,0,0,0.05);
    padding: 0.5rem 0.75rem;
    border-radius: 8px;
    display: inline-block;
}

.msg-attachment-file a {
    color: var(--primary);
    text-decoration: none;
    font-weight: 500;
    font-size: 0.85rem;
}

.msg-attachment-file a:hover {
    text-decoration: underline;
}

.admin-msg .msg-attachment-file {
    background: rgba(255,255,255,0.15);
}

.admin-msg .msg-attachment-file a {
    color: #ff4d4d; /* Red color */
}

/* ─── Hyperlinks ─────────────────────────────────────── */
.bubble-content a {
    color: inherit;
    text-decoration: underline;
    opacity: 0.9;
}

.bubble-content a:hover {
    opacity: 1;
}

.user-msg .bubble-content a {
    color: var(--primary-light);
}

/* ─── Q&A Training Mode & Navigation Pills ────────────── */
.nav-pills-custom {
    background: #ffffff;
    border: 1px solid rgba(0,0,0,0.06);
    box-shadow: 0 4px 15px rgba(0,0,0,0.03);
}

.nav-pills-custom .nav-link {
    color: var(--gray-600);
    background: transparent;
    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
    border-radius: 6px;
    padding: 0.6rem 1.2rem;
}

.nav-pills-custom .nav-link:hover {
    color: var(--primary);
    background: var(--gray-100);
}

.nav-pills-custom .nav-link.active {
    color: #ffffff !important;
    background: var(--primary) !important;
    box-shadow: 0 4px 12px rgba(44, 62, 107, 0.25);
}

/* ─── Search Box ───────────────────────────────────────── */
.search-box .search-icon {
    position: absolute;
    top: 50%;
    left: 12px;
    transform: translateY(-50%);
    color: var(--gray-500);
    pointer-events: none;
    font-size: 0.85rem;
}

.search-box input {
    padding-left: 32px;
    border-radius: 50px;
    border: 1px solid var(--gray-300);
    transition: var(--transition);
}

.search-box input:focus {
    border-color: var(--primary-light);
    box-shadow: 0 0 0 3px rgba(61, 90, 153, 0.15);
}

/* ─── Q&A Cards ────────────────────────────────────────── */
.qna-record-card {
    background: #ffffff;
    border: 1px solid rgba(0, 0, 0, 0.05);
    border-radius: 12px;
    box-shadow: 0 2px 8px rgba(0,0,0,0.02);
    transition: all 0.25s ease;
}

.qna-record-card:hover {
    transform: translateY(-2px);
    box-shadow: 0 8px 20px rgba(0,0,0,0.06);
}

.qna-record-card .qna-question-content {
    color: var(--primary-dark);
}

.qna-record-card .qna-answer-content {
    border-left: 3px solid var(--success);
    background-color: var(--gray-100);
    color: var(--gray-700);
    padding: 0.75rem 1rem !important;
    line-height: 1.5;
}

/* Icon Buttons */
.btn-icon-only {
    width: 32px;
    height: 32px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 0 !important;
}

.btn-xs {
    padding: 0.1rem 0.3rem;
    font-size: 0.75rem;
    line-height: 1.5;
    border-radius: 4px;
}

/* Empty States */
.empty-state {
    text-align: center;
    padding: 3rem 1.5rem;
    background: #ffffff;
    border: 1px dashed var(--gray-300);
    border-radius: 12px;
    color: var(--gray-600);
}

.empty-state i {
    font-size: 2.5rem;
    color: var(--gray-400);
    margin-bottom: 1rem;
}

.empty-state h5 {
    font-weight: 600;
    color: var(--primary-dark);
}

/* Responsive Overrides */
@media (max-width: 576px) {
    .nav-pills-custom {
        flex-direction: column;
    }
    .nav-pills-custom .nav-link {
        width: 100%;
        text-align: center;
    }
    .qna-record-card .card-body {
        padding: 1rem !important;
    }
}